Opening an account at Realz asks for specific fields up front, and what happens after that, verification, closure, self-exclusion, runs on fixed timelines rather than case-by-case judgment calls.
Registration under 18 is prohibited outright, and any winnings an underage player generates are voided the moment that comes to light.
Signing up requires an email address, date of birth, country, phone number, gender, full name, zip code and username, with location captured automatically from the connection used to register.
Accuracy matters beyond the form itself: mismatched details between registration and later verification documents are one of the more common reasons a check gets delayed rather than approved outright.
Realz allows exactly one account per person, per household or address, per phone number and email, and per IP address, a rule that covers shared connections as much as intentional duplicates.
A duplicate account has its actions voided, its promotions cancelled, its winnings reversed, and is closed permanently, with no route back to reopening it.
The account holder is responsible for everything done under correct login credentials, so shared logins carry the same risk as a deliberate second account.
Verification checks can run before a deposit, after a deposit, or ahead of a withdrawal, entirely at the company's discretion rather than on a fixed schedule.
Once documents are requested, 30 days is the deadline to supply them, and Realz usually finishes reviewing a complete submission within 10 days, though complex cases can take longer.
Missing the 30-day deadline can leave an account permanently closed, so treating a document request as time-sensitive from the moment it arrives is worth the effort.
A pending verification check does not cancel a withdrawal outright, but it does hold the request until the documents involved are reviewed and cleared.
Suspected fraud or collusion can go further and cancel a withdrawal or void winnings entirely, which is a separate outcome from an ordinary document delay.
Anyone waiting on a payout during a check can see how the timing fits together on the withdrawal processing page, since the standard payout window only starts once verification is settled.
An account can only be closed with a zero balance and no pending withdrawal requests; any positive balance or request still in progress is voided the moment closure goes through.
Clearing a balance to zero and letting any pending withdrawal finish first is the practical order of operations before requesting closure.
Self-exclusion is requested by email to [email protected], and any other account held by the same player has to be disclosed at the same time as the request.
Active bonuses and pending wagering are affected once self-exclusion takes effect, since ongoing eligibility depends on the account remaining open; the full welcome bonus and wagering rules explain how an in-progress bonus is handled if that happens.
An account left untouched for 180 days becomes Inactive, and Realz charges a 5 EUR monthly administration fee once that status kicks in.
If the remaining balance is under 5 EUR, the fee takes whatever is left instead of the full amount, and it stops entirely once the balance reaches zero.
Logging in and using the account resets the inactivity clock, so the fee is avoidable simply by returning before the 180-day mark passes.
Realz applies 5th AML Amendment Customer Due Diligence standards, which is why identity and fund-source checks can be triggered independent of any single deposit or withdrawal.
Personal data may be shared with payment providers, fraud-prevention agencies, game providers, marketing partners and law enforcement or regulators where required, and is kept while the account stays active plus any legally required period afterward.
Access, correction, deletion, restriction, portability, objection and consent withdrawal are all available as rights, exercised through [email protected] or directly with [email protected], the contact handling data protection matters.
A written complaint goes to [email protected] with the account username, full name, registered email, a subject line reading COMPLAINT, and a dated explanation of what happened, with a response following within 10 days.
Self-check questions published by Realz, covering things like lying about time or money spent and chasing losses, exist to help a player notice a pattern before it becomes a bigger problem.
GamCare, Gamblers Anonymous and Gambling Therapy are listed as external support organizations, and Net Nanny is referenced as a filtering option for anyone managing device-level access.
Email, date of birth, country, phone number, gender, full name, zip code and username, with location captured automatically.
No, only one account is allowed per person, household, phone number, email and IP address.
Certified ID, proof of residence, proof of payment-method ownership, and bank or card statements, depending on the account.
Usually within 10 days of a complete submission, though complex cases can take longer.
Bring the balance to zero with no pending withdrawal requests, then request closure; anything outstanding is voided when closure goes through.
Email [email protected], disclosing any other account held by the same player at the same time.
After 180 days without login, a 5 EUR monthly administration fee applies until the balance reaches zero.
Registration details plus data shared with payment providers, fraud-prevention agencies and regulators where legally required.
Yes, registration under 18 is prohibited, and any resulting winnings are voided.
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